All contracts require physicians to live and work on a cruise ship for the entire duration of the contract. Contracts are 7 months long. The entire length of your contract you will be assigned to the same ship and that ship will be cruising based on its scheduled itinerary.
Responsibilities
Reports to: Spa Manager
Job Summary
The Medi-spa Physician administers cosmetic medical procedures to on onboard guests. They must possess the clinical knowledge to administer these procedures safely and effectively and be able to explain accurately all aspects of the products and services to the guests. They must have excellent communication skills and be able to provide aesthetic medical solutions safely and effectively to address the concerns of our guests. The Physicians are expected to promote their services onboard in order to meet their revenue targets. Also, Physicians are expected to gain the knowledge of the spa services and products in effort to cross-promote these services to guests.
Duties and Responsibilities:
- Abide by ship rules and regulations, including onboard dress code, Ship Time and Attendance, attendance at mandatory ship training
- Work 52 hours every 7 days; schedules set with direction of spa manager and based on business need
- Be on time for work, prompt for each appointment
- Conduct patient consultations whereby you effectively inform and educate our guests about specific facial aesthetic concerns
- Provide consistent professional medi-spa services and treatments in accordance with Steiner medi-spa protocols
- Conduct patient follow-up as required
- Be flexible with scheduling, supporting the needs of the spa and guest
- Properly care for equipment and use proper amounts of product/supplies to assist with cost control
- Follow service pricing guidelines as set by Steiner
- Manage medical records
- Ensure onboard medi-spa promotions are sufficient and accurate
- Promote services on board ship via on board marketing and seminars/events; all materials will be provided
- Actively promote the spa, treatments, services and retail, as well as seminars, promotions and/or available discounts
- Cross-promote other spa services
- Uphold the standards of sanitation and sterilization as directed by law, the vessel and the spa’s policies and procedures
- Properly clean and restock medi-spa treatment room as required
- Manage medical product and supply inventory
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Handle guests’ questions and concerns professionally and courteously
- Provide accurate, appropriate and immediate responses to all requests by guests
- Maintain a positive attitude and contribute toward a quality work environment
- Regularly attend, participate in and support training and staff meetings for the spa
- Required team meetings: embarkation day meetings and sea day team meetings
- Assist in all areas of spa operation as requested by management
- Train new spa staff in medi-spa services/cross-promotion skills – follow up must be carried out to ensure staff are confident with services and promotions
- Follow Medi-Spa Operations Policies
- Take before photos of every guest. Take after photos of every guest if possible
- Email report daily and inventory report with every end of cruise report